Security at Tixzon
Protecting payments, customer data, organiser systems, and ticket integrity is fundamental to how Tixzon operates. We use trusted providers, encrypted systems, secure operational controls, and privacy-conscious practices to help keep our platform safe.
Our Security Approach
Tixzon is designed to support secure ticket buying, professional organiser operations, and trusted event entry from discovery to checkout to venue scan.
Security considerations are built into platform development, account systems, payment workflows, and ticket delivery processes.
Tixzon works with carefully selected global providers for payments, communications, and infrastructure operations.
We continuously review processes, monitor risks, and improve controls as our platform grows.
Data Protection & Privacy
Tixzon handles customer and organiser information responsibly. Personal data is collected and used only where necessary for bookings, customer service, fraud prevention, legal obligations, and event operations.
Secure HTTPS/TLS connections help protect information moving between users and the platform.
Administrative access is restricted to authorised personnel only.
Operations are designed with GDPR-conscious principles and responsible data handling practices.
We minimise use of personal data to what is necessary for service delivery.
Secure Payments
Payments on Tixzon are processed through trusted payment providers including Stripe and supported payment methods. Sensitive card data is handled by trusted payment processors.
- Encrypted checkout flows
- Trusted payment processing
- Confirmation after successful payment
- Support for modern payment methods
- Sensitive card data handled by processors
- No direct storage of raw card details by Tixzon
Account & Customer Protection
Users access accounts through secure login systems.
Booking confirmations are tied to registered booking details.
Operational checks may be used to detect unusual behaviour.
Customer support may verify ownership before sensitive account changes.
Ticket Integrity
Each ticket is designed for controlled access and venue validation.
Tickets can include unique scan codes for venue entry.
Ticket codes support validation at entry checkpoints.
Entry controls can help prevent repeated use of the same ticket.
Customers can access tickets from mobile devices where supported.
Digital tickets and confirmations are delivered by email.
Controls help reduce misuse, copying, and unauthorised sharing.
Secure Enterprise Infrastructure
Tixzon is built on enterprise-grade application infrastructure incorporating recognised security standards, audited operational controls, privacy-conscious practices, and encrypted technologies.
The application infrastructure supporting Tixzon includes ISO 27001 certified information security management controls, an internationally recognised standard for protecting systems and data.
Tixzon is supported by infrastructure with SOC 2 Type II compliant operational controls, covering security, availability, processing integrity, confidentiality, and privacy over time.
The technology environment supports GDPR-conscious operations, helping Tixzon handle personal data responsibly for customers, organisers, and partners.
Secure TLS connections help protect information exchanged between users, organisers, payment flows, and the Tixzon platform.
Sensitive data within the supporting technology environment is protected using encryption controls at rest.
Modern cloud systems help support uptime, resilience, and growth during high-demand ticket launches and event sales.
These certifications and controls relate to trusted technology and infrastructure providers used to operate Tixzon. They do not mean that Tixzon itself is independently ISO 27001 or SOC 2 certified.
Security for Organisers & Venues
Tixzon supports professional event operations with tools for access control, attendee management, reporting, and secure workflows.
Organisers can manage ticket allocation and sales workflows.
Tickets can be scanned and validated at venue entry.
Clear sales records help organisers monitor event performance.
Organisers can manage relevant attendee and booking data.
Operational updates can be communicated to customers where required.
Secure workflows support smoother event delivery.
Report a Security Concern
If you believe you have discovered a security issue affecting Tixzon, please report it responsibly with clear details, steps to reproduce where possible, and any relevant screenshots or evidence. Genuine reports are reviewed seriously and handled with care.
Email: hi@tixzon.com